KELLY JESTER
PO Box 1002
Layton, Utah 84041
(801)390-6729
KellyBJe@comcast.net

CAREER OBJECTIVE:
Seeking a challenging, career orientated, position in sales. Desire to utilize skills and knowledge to contribute to a highly productive and profitable sales team.

QUALIFICATIONS:
Offering more than 5 years of sales and customer service related experience.

Leadership:
Was selected to service as acting assistant manager at McKinney Music.

Productivity:
Was named the highest productivity Consultant for America Online in March 2004.
Was the highest producing Sales Associate at McKinney Music in December 1999 and consistently ranked among the leaders.

People/Communication:
Had the highest customer retention rate for America Online customers leaving for a high speed connection in May 2004 because of highly effective people and communication skills. Was honored with AOL Retention Employee Of The Month May 2004.

RELATED EXPERIENCE:

09/03 - 12/04 America Online - Ogden, Utah
Retention Consultant: Received cancellation requests from customers. Determined reasons for requests and the wants, interests and needs of the customers. Made effective presentations on how AOL could meet customer wants, interests and needs. Convinced customer to stay with AOL Internet service. Delivered an experience to AOL members nothing less than world class.

07/99 - 02/00 McKinney Music - McKinney, Texas
Sales Associate: Opened and closed store. Made sales presentations to customers. Purchased inventory. Prepared daily sales reports. Prepared bank deposits. Maintained excellent relations with customers. Made follow up calls to up sell products and ensure customer satisfaction

06/94 -07/98 Creech Sales and Service - Leonard, Texas
Sales Associate: Made sales presentations to customers. Arranged pick ups and deliveries to and from customers. Maintained excellent relationships with customers. Maintained database of clientele. Followed up with customers to up sell products and ensure customer satisfaction.

EDUCATION/PROFESSIONAL DEVELOPMENT:
Completed numerous corporate sponsored seminars and training courses on sales techniques, customer service and related subjects.

Grayson County Community College